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Zahara Designz Zahara Designz

general Terms & Conditions

[vc_toggle title="About Us" use_custom_heading="true"]Zahara Designz is an Australian based brand that specializes in African clothing, accessories, and home-ware.  It draws its inspiration from its African born founder, Thandi, who aspire to bring a level of African awareness and appreciation to the western world. As a result of this, the two founders, through Zahara Designz, have been avid supporters of festivals, pageants, and organizations that create awareness and raise funds and opportunities for the less fortunate in Africa.

Thandi is passionate about fashion and bringing designs that prove appealing to the modern customer. As a result of this, one of their core values is that of customer service. This has allowed the brand to gain exponential recognition within the Australian and New Zealand market. This is however not the pinnacle of the ambitions of  Zahara Designz as it aims to become a well recognized, global brand in the near future.

We thank you for your interest in Zahara Designz and trust that you find what you are looking for. If not, feel free to contact us on any one of our listed social media platforms to inquire about the customized products or designs that you may require. You are our priority.[/vc_toggle][vc_toggle title="Personal Information we collect"]The information you provide such as name, email address and shipping address is collected and stored for the purpose of fulfilling your orders you make from our website store.

We do not pass on your information to a third party unless you have permitted us to do so.[/vc_toggle][vc_toggle title="Shipping & Delivery"]All goods are shipped using Australia post, and tracking number is available on request, contact us by quoting your order number.

When will I receive my Order?

Goods purchased available in stock will be shipped and should arrive at customer within Australia and New Zealand between 2-5 working days.

Backorders and custom made orders will be received by the customer within Australia within 14 – 21 days

International orders may take 5 days longer than Australian orders.

What if I don’t receive my order?

Please contact us if your Australian order hasn’t arrived within 7 days by sending us an email.

sales@zaharadesignz.com.au

Do orders have Insuarance?

All orders include insurance for lost or damaged goods during shipping and handling

How you process returns and exchanges

Refunds

Lost or damaged goods during shipping and handling will be refunded

Exchange

we offer an exchange for all goods purchased and returned within 21 days

When can I exchange?

  1. Wrong Size or colour of goods
  2. No exchange on change of mind

Condition of exchange

Items must be clean and in the same condition, they were sent to qualify to be exchanged.

Ship exchange or items to be refunded to return address on the postage bag or refer to website

Payments statement and who does your payment processing.

Payments

All payment you make for your order on our website are processed by the most trusted and secure systems.

  1. PayPal payments are captured once the order has been processed. Please see PayPal website for more info on payments and other terms and conditions at PayPal
  2. Afterpay Third party agency that collects your payment information, refer to www.afterpay/privacy.com.au
  3. Square also process payment for your orders as an option on our website store. Please refer to Squareup for their terms and conditions and other information at Square up

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Contact Us

E: sales@zaharadesignz.com.au

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IMPORTANT ANNOUNCEMENT.

WE ARE ON VACATION FROM 13th DECEMBER 2022 to 3rd JANUARY 2023.

 

PLEASE BE ADVISED THAT ALL ORDERS SUBMITTED ON OR AFTER THE 13th DECEMBER 2022
WILL BE SHIPPED THE WEEK OF THE 4th IN JANUARY 2023 WHEN WE RETURN.

THANK YOU FOR YOUR PATIENCE AND SHOPPING AT ZAHARA DESIGNZ.

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